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WAN Application Performance - 2007 by  Blue Coat


March 01, 2008 - This document presents the key findings and analysis of data collected from more than 1,300 enterprise IT executives in 40 countries around the world.

 

WAN Optimization for Executives: Accelerating the Distributed Network by  Blue Coat


January 01, 2008 - This white paper outlines the basic obstacles enterprise business' face having remote employees. More specifically, it provides a problem - solution approach to WAN latency and bandwith hungry application issues that disrupt profitability.

 

WAN Optimization in MPLS Networks - The Transparency Challenge by  Expand Networks


March 01, 2008 - Today’s modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport.

 

WANJet in Data Replication Environments by  F5 Networks


November 01, 2007 - This white paper explains how WANJet—leveraging its Session Matrix Architecture and utilizing technologies such as SpeedArray™ and Transparent Data Reduction—solves problems prevalent in the deployment of Data Replication, Redundancy, Wide Area File Services, and Backup/Restore Applications.

 

Want to Make More Sales? Make more Sales Calls: The First in a Series of White Papers on Improving Inside Sales Efficiency and Effectiveness by  VanillaSoft


January 01, 2008 - This paper started with a simple premise: make more calls and you will make more sales, it really is that simple.

 

Warehouse Management Solutions: Embedded or Best-of-Breed? by  Epicor Software Corporation.


February 01, 2008 - Warehouse management solutions (WMS) help increase customer satisfaction, productivity and utilize resources. Learn cost factors and questions to ask that will help you decide between and embedded and stand-alone system.

 

Watts and Volt-Amps: Powerful Confusion by  APC


February 19, 2008 - Knowing the difference between Watts and Volt-Amps (VA) is crucial for UPS load sizing in data centers, but UPS vendors and manufacturers often use the terms interchangeably. Learn how to use these terms correctly in specifying power protection equipment.

 

We Want You as a Philips Sales-partner: Philips Speech Consulting Offers You a Once in a Lifetime Business-Opportunity by  PHILIPS Speech Processing


May 01, 2008 - Philips innovates and develops dictation solutions which are designed for frequent, professional use, wherever users wish to create or transcribe documents, Philips supplies the right solution.

 

Web 2.0 and SOA: People Driving Their Own Productivity by  IBM Software Group


March 01, 2008 - Join Larry Bowden, VP of Portals and Web Interaction Services, in this upcoming Web Seminar as he discusses how enterprises will take advantage of the new way of using SOA to quickly solve business problems.

 

Web 2.0 Interactivity for Online Financial Services Demo by  Actuate Corporation.


January 09, 2008 - Discover how Actuate enables organizations to make interactions and service a better, more convenient experience for their customers.

 

Web 2.0 is Here - Is Your Web Infrastructure Ready? by  Akamai Technologies


February 01, 2007 - This white paper outlines today’s B2C Web site trends and explains the challenges associated with dynamic content, whether dynamically generated or the result of personalization techniques. It also introduces the requirements for reliable, scalable, and secure delivery of dynamic content, so that enterprises can maximize their Web site’s value.

 

Web 2.0 is Here- Is Your Web Infrastructure Ready? by  Akamai Technologies.


March 01, 2008 - This white paper outlines today’s B2C Web site trends and explains the challenges associated with dynamic content-whether dynamically generated or the result of personalization techniques.

 

Web Acceleration 2.0: Now No One Has to Wait by  F5 Networks


November 01, 2007 - If you’re worried about the performance of your web applications, you’re not alone. Network, client, and data center issues all play a role in how well your web applications perform. Read how an application delivery network can act to alleviate the challenges inherent in delivering web applications over a widely variable network.

 

Web application security testing basics by  Hosting.com


April 03, 2008 - In this podcast, associate editor Jennette Mullaney refers to an article written by Dan Cornell, principal at the Denim Group, to explain how to use the different techniques to uncover Web application security vulnerabilities.

 

Web Based Healthcare Quality Measurement Software by  PRAGMATE


QC-1 is a Quality Measurement, Risk, and Compliance management software. It is a critical tool for organizations that strive for quality and ethics in the health care delivery. QC-1 ensures high compliance levels using technology that is easy to use and effective.

 

Web Conferencing Deployment Checklist: Service Selection Criteria by  Adobe Systems, Inc.


April 01, 2008 - To give you a more in-depth look into web conferencing solutions and deployment criteria, we've compiled some of the best articles from SearchUnifiedCommunications.com and included them for you in this E-Guide.

 

Web Lead Evaluation and Scoring Study by  KnowledgeStorm, Inc


April 06, 2006 - KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.

 

Web Services Technologies in Enterprise IT Management by  Intel Corporation.


February 12, 2008 - Build an automated, end-to-end manageability framework that can be easily designed using emerging IT management standards. Read this white paper for more on how to create an effective framework that maps directly to business rules and proce...

 

Web-Based Customer Portals: Information Enterprises Need About Their Services by  Alcatel Lucent


January 01, 2008 - This research paper focuses on end-user requirements and opinions regarding Web-based customer portals for data VPN services, which are provided to end-user customers by service providers. Only enterprise views on customer portals are discussed in this report; we will present service provider opinions on these topics in a separate report.

 

Webcast - Stop Leaking Profits: Best Practices for Establishing Company Spending Policies by  ExpenseWatch.com.


March 01, 2008 - In this Webcast, learn success strategies for establishing and enforcing company spending policies that will enable you to reduce costs and improve profitability.

 

Webcast: Correlating Granular Network and Application Visibility for Improved Performance by  Fluke_Networks


April 25, 2008 - This webcast focuses on best practices for achieving visibility needed for managing application and network performance across all locations.

 

Webcast: Leveraging Capabilities in Your Existing Cisco Network Infrastructure by  Fluke_Networks


April 25, 2008 - Join Cisco, Yankee Group and Fluke Networks for this unique, round-table format webcast.

 

Webcast: Monitoring & Improving Application Performance across Your Company by  Fluke_Networks


April 25, 2008 - Application slowdowns, bottlenecks, response time issues - whatever you call them, are among the most challenging issues for IT organizations to monitor, resolve and prevent from happening again.

 

Webcast: Recruiting, Inspiring, and Training Great Employees by  Cisco Systems, Inc


February 01, 2008 - It's the number one concern of business owners: how to find the right talent, and keep them.

 

Webcast: The Hidden Challenges of Virtualization by  Stonesoft Inc.


April 01, 2008 - This webcast explores the critical nature of the impact of virtual technologies.

 

WebFOCUS Business Intelligence Application Development & Deployment by  Information Builders Inc.


WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.

 

WebFOCUS Operational Enterprise Business Intelligence by  Information Builders Inc.


WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

 

WEBINAR: EMA/StackSafe - Improving Change Management through Pre-deployment Testing by  StackSafe


April 01, 2008 - In this webinar, EMA Senior Analyst Julie Craig and StackSafe Senior Product Manager Dennis Powell discuss how IT operations can simplify the task of predicting the impact of changes to the software infrastructure.

 

Webinar: Introduction to iTest Team by  The Fanfare Group, Inc.


November 01, 2007 - Fanfare's latest product, iTest Team, is an integrated test environment (ITE) built for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases.

 

Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by  Parature Inc.


February 01, 2008 - Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature.

 

Website Internationalization/Translation/Localization Services by  Globalization Partners International


Website Internationalization (I18N) projects are completed by professional, website I18N teams who are experienced in Multilingual Website Development Strategy and Planning, Internationalization (I18N)Assessments, Education, Implementations, and Testing.

 

Western Union: Connecting Strategy and People Globally by  Plateau System LTD.


March 01, 2008 - For more than 150 years, The Western Union Co. has helped to connect friends, family and businesses around the world.

 

What Can Wireless Do for Me? by  Cisco Systems, Inc


February 01, 2008 - Gaining a better understanding of wireless LAN security elements and employing some best practices can go a long way toward enabling you to reap the benefits of wireless networking.

 

What Can Wireless Do for Me? - Case Study by  Cisco Systems, Inc


February 01, 2008 - Mount Vernon City School District in New York enhances education opportunities, improves communications, and more.

 

What Commissions Should I Pay My New Sales Person? by  CellarStone


October 01, 2007 - This is a key question for any sales manager or business owner contemplating hiring a new sales person. This article presents the considerations that typically go into the determination of the sales commission structure and payment plan.

 

What Do You Really Want to Know about Your Customers? by  Mindshare Technologies


March 05, 2008 - With today's technologies, organizations can collect, store, and retrieve a variety of types of information – where the customer lives, the size of his or her family, income range, ethnicity, even hair color.

 

What Every HR Manager Needs to Know About Online Benefits Enrollment by  Sage Abra


March 03, 2008 - When selecting and deploying an online benefits enrollment solution, there are many factors to take into consideration.

 

What Every HR Manager Needs to Know About Online Recruiting by  Sage Abra


March 03, 2008 - This white paper discusses topics that HR Managers need to know to understand the growing importance of online recruitment, and to create strategies that fully utilize the Internet as a key source of highly-qualified applicants.

 

What Every Software Developer Needs to Know about the Network by  Shunra


February 01, 2008 - Written for developers and testers, this paper discusses the 4 main characteristics of the production network and their affect on application performance. It offers a solution allowing developers to seamlessly integrate network readiness testing into their code and unit testing, giving them visibility into performance under various conditions.

 

What Is e-discovery and Why Should IT Shops Care? by  Symantec Corporation.


March 01, 2008 - Electronic discovery known as e-discovery, refers to any process in which electronic data is sought, located, secured and searched with the intent of using it as evidence in a civil or criminal legal case.

 

What Is Enterprise Open Source? by  Ingres


March 01, 2008 - Ingres Corporation is a leading provider of open source information management services. With over 25 years of technology investment, we provide enterprises proven reliability with the value and flexibility of open source.

 

What is the simplest way to get started with Virtualization by  Hewlett-Packard Company


May 01, 2008 - This videocast series provides virtualization infrastructure advice for IT groups at different stages of development, from experts with real-world field experience with virtualization.

 

What Is Workforce Optimization? - Field Service Scheduling and Building the Optimal Service Solution by  SERVICEPower.


February 01, 2008 - A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.

 

What Makes ECM Initiatives Successful by  McLaren Software


February 01, 2008 - According to Forrester Research, information and knowledge managers often describe their ECM initiatives as costly, poorly adopted or just unused. The missing piece and root cause of most ECM woes is a lack of understanding of business context – how people and business processes use content.

 

What Technology Buyers Want You to Know About Online Content by  KnowledgeStorm, Inc


December 13, 2005 - A new study, Define What's Valued Online, confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Learn about basic changes you can make to improve your online content.

 

What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for IBM® Lotus® Domino® by  BlackBerry


March 01, 2008 - View this webcast to learn what's new in BlackBerry Enterprise Server v4.1 with service pack 5 for IBM Lotus Domino.

 

What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for Microsoft® Exchange by  BlackBerry


March 01, 2008 - View this webcast to learn about the new wireless capabilities as well as enhanced administrative features that were introduced with the latest release of BlackBerry Enterprise Server for Microsoft Exchange.

 

What's the problem with hand-coding scripts for data integration? by  SyncSort


April 22, 2008 - Find out why hand-coding is still the most prevalent method for data integration and learn its benefits and drawbacks.

 

WhatsUp Gold: Network & Application Monitoring by  Ipswitch, Inc.


WhatsUp Gold delivers comprehensive and easy to use application and network monitoring that allows IT managers to turn network data into actionable business information. By proactively monitoring all critical network devices and services, WhatsUp Gold reduces costly and frustrating downtime that can impact business.

 

When Encryption Isn't Enough by  Trend Micro Inc.


May 01, 2008 - It seems as though every week there are several highly publicized and embarrassing disclosures and reports of breaches of private information such as customer records, employee records, and intellectual property.

 

When Enterprise ETL Slows down . . . Speed It Up by  SyncSort


April 01, 2008 - Ripping out a sophisticated, undoubtedly expensive, system may not be the solution to your performance problems.

 

When Money is Riding on the Network: Mitigating Performance Risks for Online Financial Systems by  Shunra


March 01, 2008 - This paper takes a fresh look at the performance requirements for online financial systems.

 

When On-Demand Financials: A viable alternative for midsize companies by  Intacct


March 01, 2008 - In recent benchmark research on financial management in midsize companies, Ventana Research found that most midsize companies do not rate highly when measured by the maturity of their technology. This paper examines the values of web-based financial management software for midsize firms.

 

When Requirements Go Bad: Requirements Errors - Sources and Avoidance Strategies by  Ivar Jacobson Consulting


March 27, 2008 - Understanding the sources of different types of problems with requirements is important. This Webcast presents three types of requirements errors and describes strategies on how to avoid them.

 

When you get serious about virtualization: Top Considerations by  Hewlett-Packard Company


May 01, 2008 - This videocast series provides virtualization infrastructure advice for IT groups at different stages of development, from experts with real-world field experience with virtualization.

 

When, Why, and How to Leverage Source Code Analysis Tools by  Klocwork.


April 01, 2008 - This white paper discusses the decisive role automated source code analysis plays in effective software development and application security.

 

Where Online Fraud Is Going: An Insight into Emerging Threats and Changing Fraud Patterns by  RSA, The Security Division of EMC


February 01, 2008 - The evolution of today's online fraud is a result of many factors. Gain an insight into emerging threats and changing fraud patterns to learn about the online fraud threats we can expect to see in 2008 and what financial institutions can do to comb...

 

Where SAN Stands by  Dell | EqualLogic


May 01, 2008 - As SANs grow and expand, understanding the right architecture can be critical in making sure SANs are available and properly utilized. In this expert Videocast, Stephen Foskett dives into the nuts and bolts of SAN architecture and topology.

 

Where's My Stuff?!! Managing Work-in-Process with Radio Frequency Identification (RFID) by  TrenStar


September 01, 2007 - The advent of Radio Frequency Identification technologies (RFID) has allowed everyone from shipping companies to hospitals to create visibility into inefficient business processes. Aberdeen’s research shows that 38% of enterprises using RFID are doing so to improve the cost, safety, and reliability of managing work-in-process (WIP).

 

Which Tools Rule for Security Compliance Orchestration: Policy Management or Risk Assessment? by  Burton Group.


April 21, 2008 - Security compliance orchestration involves selecting, managing, and assessing security controls in order to answer compliance mandates.

 

White Paper: F5 FirePass Endpoint Security by  F5 Networks


April 01, 2007 - Endpoint security has become an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office. Learn more about how you can ensure your infrastructure remains protected.

 

White Paper: The State of Workforce Mobility by  Nokia.


January 11, 2008 - The State of Workforce Mobility is based on the key conclusions of a market research project conducted by global research leader Simpson Carpenter on behalf of Nokia Enterprise Solutions.

 

Who's Got the NAC? Best Practices in Protecting Network Access by  Sophos Inc.


February 01, 2008 - This Aberdeen report aims to further the market's understanding of NAC - its function and capabilities - as seen through the eyes of those organizations that are getting the best results in protecting their network access.

 

Who's Managing This Software Project Anyway? by  Devshop, Inc.


September 27, 2007 - Software projects are different from other kinds of projects. While general purpose project management theory gives a good grounding in basic PM, it's not enough to be a successful software project manager. This paper discusses how the success of a software development project lies in the development team’s ability to act collaboratively.

 

Why .NET Technology is important ERP by  Intuitive ERP


March 01, 2008 - Read this white paper to discover why .NET technology is important for ERP.

 

Why an Output Management Solution Will Save You Money by  ROC Software


March 25, 2008 - Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.

 

Why Bayesian Filtering Is The Most Effective Anti-Spam Technology by  GFI Software Ltd.


August 01, 2006 - To effectively combat spam, an adaptive new technique is needed. This method must be familiar with spammers' tactics as they change over time. It must also be able to adapt to the particular organization that it is protecting from spam. This white paper describes how Bayesian filtering works and explains why it is the best way to combat spam.

 

Why Bayesian Filtering Is the Most Effective Anti-spam Technology by  GFI Software, Inc.


March 18, 2008 - This white paper describes how Bayesian filtering works and explains why it is the best way to combat spam.

 

Why Business Leaders Should Care about SOA by  Equifax.


February 18, 2008 - In business language, with minimal use of IT jargon, this white paper explains service oriented architecture (SOA) as a way to get more “bang” from the IT buck.

 

Why Business Rules: A Case for Business Consumers of Information Technology by  ILOG Inc


April 01, 2008 - The relationship between business and IT has often been fraught with misunderstanding, frustration and even hostility. Part of this disconnect between the IT organization and the business groups is a natural disparity between the work cycles of the two groups. Business rule management systems bridge this gap.

 

Why Every Development Team Needs WAN Emulation by  Shunra


April 01, 2008 - This white paper describes how WAN emulation makes life easier for developers and the organizations they serve.

 

Why Financial Services Companies Need Online Backup by  EVault, Inc.


March 01, 2008 - Financial services companies face the same issues as any IT organization when it comes to data protection. Read this white paper to learn why online backup is a perfect solution for addressing the needs of organizations like financial services companies.

 

Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance by  Infor


October 01, 2007 - A back office focus on the employee relationship can only take human resources (HR) so far. HR must extend its influence and impact beyond ‘the worker’ to ‘the workforce.’ As your largest single controllable expense and largest driver for value creation, your workforce as a whole must be managed optimally.

 

Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance by  Infor.


March 01, 2008 - Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).

 

Why is Asset Performance So Critical in Lean Manufacturing? by  Infor


October 01, 2007 - View this IndustryWeek Webcast to: * Identify specific areas within your maintenance processes to reduce waste and increase equipment reliability * Hear how the management of your assets can be an integral part of a lean business * Discover the factors for success in lean maintenance.

 

Why Middleware Is Now Mainstream by  Oracle Corporation.


March 01, 2008 - This white paper discusses the benefits of teaming Oracle Fusion Middleware with ERP, SCM and CRM applications for improved business performance, better insight into operations and decreased enterprise risk.

 

Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by  Information Builders Inc


December 01, 2007 - Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers.

 

Why One Virus Engine Is Not Enough by  GFI Software, Inc.


March 18, 2008 - This white paper explains the importance of response time, shows the response time differences between virus engines, and explains why having multiple scanners at mail server level decreases the average response time.

 

Why One Virus Engine is Not Enough: Multiple Virus Engines Are Needed to Reduce Time Lag Between Virus Outbreak and Signature Update by  GFI Software Ltd.


December 01, 2007 - There is no single anti-virus engine on the market today that is always the fastest and most effective at identifying viruses, trojans and other threats. This white paper examines why having multiple anti-virus scanners at mail server level substantially reduces the chance of virus infection and explores ways in which this can be achieved.

 

Why Organizations Need to Archive Email by  GFI Software, Inc.


March 18, 2008 - Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization.

 

Why Organizations Need to Archive Email - The Underlying Reasons Why Corporate Email Archiving is Important by  GFI Software Ltd.


February 01, 2007 - This white paper examines the different methods for deploying and managing email archive solutions in an organization as well as specifies the key requirements that a full featured email archiving system should include.

 

Why Performance Management? A Guide for the Midsize Organization by  Cognos Incorporated


January 01, 2008 - Learn how performance management systems help companies leverage data and resources, improve performance oversight and performance effectiveness. Explore the components and implementation strategies of a performance management system.

 

Why the Technology Your Law Firm Uses Matters by  Aderant


February 27, 2008 - Microsoft products and technologies are at the heart of just about every law firm and virtually every laptop or desktop within a law firm is powered by a Microsoft operating system.

 

Why Video Is Strategic in Financial Services by  TANDBERG.


March 01, 2008 - This research identifies the social trends, technical drivers, and business drivers that are leading Financial Institutions around the world to adopt videoconferencing strategies - today.

 

Why Virtualization Matters to the Enterprise Today by  IBM Software Group


February 14, 2008 - Explore how an enterprise can achieve a simpler, more scalable and cost effective IT infrastructure that aligns flexibly with emerging business goals, through virtualization and consolidation.

 

Why Virtualization Matters to the Enterprise Today by  IBM.


May 01, 2008 - This white paper discusses how virtualization tools can help you build an infrastructure that is simpler, more cost efficient and more flexible.

 

Why You Need to Extend ITIL Processes to Your Communications Asset Management by  Digital Fairway


April 01, 2008 - Download this FREE whitepaper and find out how you can align your corporate-wide Communications Assets with your ITIL initiatives.

 

Why Your URL Filter, Firewall, and Desktop Antivirus are all Failing You by  Aladdin Knowledge Systems


March 01, 2008 - This white paper will cover current and emerging Web-based malware exploits, their methodologies, and their vectors of infection.

 

Wild Apricot: Web-based Membership Management Software by  Wild Apricot


Wild Apricot's membership and database management software easily handles membership database management, online event registrations, sends email blasts, enables you to set up a members-facing web site, automates membership renewals and handles online donations and payments.

 

Will Your Organization Benefit from Fax Server Software? by  Captaris


February 01, 2008 - Will your organization benefit from fax server software? Determine your document delivery needs, the benefits of implementing an electronic fax and document delivery solution and the benefits.

 

Windows Expert Panel: Threat Control in the Application Layer by  Bit9, Inc.


February 01, 2008 - According to a recent SANS Institute report, client-side vulnerabilities in software applications have fast become one of the most critical causes of security risk.

 

Windows File Server and Storage Consolidation: Optimizing Data Efficiency by  Hewlett-Packard Company


January 24, 2008 - Hosting networked storage on Windows file servers has been a popular and effective approach to managing the growing demand for storage.

 

Windows File Server and Storage Consolidation: Optimizing Data Efficiency White Paper by  Hewlett-Packard Company


March 01, 2008 - Hosting networked storage on Windows file servers has been a popular and effective approach to managing the growing demand for storage. The result: Windows file servers everywhere. This sprawl makes inexpensive systems expensive because of wasted capac…

 

Windows Vista Adoption and Alternatives: A Survey of Technology by  KACE


April 01, 2008 - The goal of this survey was to gather data about the perceived impact of Vista on IT organizations, and specifically their operating system adoption strategies.

 

Windows-based with Your Users in Mind by  Attune Systems, Inc. and Microsoft


April 01, 2008 - Leading storage industry analyst Brad O'Neill, of The Taneja Group, explains file virtualization and how it fits into the bigger picture of FAN, while addressing solutions and best practices for managing and optimizing Windows-based file storage.

 

Windows® Enterprise Data Protection with Symantec Backup Exec™ by  Symantec Corporation.


March 01, 2008 - Symantec Backup Exec 12 for Windows Servers gives Windows based organizations a flexible, powerful solution they need to efficiently manage backups and restores across a distributed organization-across multiple servers in one office.

 

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by  Cisco Systems, Inc


February 28, 2008 - A basic platform for successful customer responsivene