January 01, 2004 - The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.
Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.
February 01, 2008 - This white paper discusses how Detailed Service Models have become the blueprints required to build Service-Oriented Operations. Read this white paper to learn the key components and multiple benefits of the service modeling process.
February 01, 2008 - A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel.
April 01, 2008 - Learn key concepts and principles of implementing SOA for enterprise applications. Explore the promise of SOA in enterprise computing and initiatives in the area of service orientation.
June 01, 2006 - This workbook has been developed to evaluate the value of a Service-Oriented Architecture (SOA) technology decision. It is designed to be used with the Nucleus Research methodology to help you build a business case and support your technology decision by evaluating the real impact to your corporation's bottom line.
February 01, 2008 - Learn how the Service Delivery Environment (SDE) enables them to derive new value from their legacy assets and accelerate service innovation with unmatched agility for personalized and blended services.
June 01, 2008 - In this white paper, read about innovative technologies and service delivery methods to provide customers with a detailed analysis of their data's thermal environment, optimize data center temperature controls to lower operating costs...
March 01, 2006 - This paper will examine the basic premises underlying a Service Oriented Architecture ( SOA ) and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs.
June 01, 2008 - This paper will examine the basic premises underlying SOAs and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs.
June 01, 2008 - This paper proposes the concept of Service-Oriented Virtualization, the strategy of simulating the behavior of deployed software assets, and the synthetic construction of those not in existence.
ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.
ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.
There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.
No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.
There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
February 01, 2008 - Virtualization offers significant benefits - better asset utilization, reduced costs, smaller data center footprint, and greater flexibility and agility in deploying new applications.
February 25, 2008 - This paper explaings how today's retailers can make the most of their investments in Web store infrastructures and marketing campaigns by striving to understand, protect, and enhance the online shopping experience of their customers.
November 01, 2007 - The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures.
May 01, 2008 - This demo explains the backend process of server-hosted services, shows how a user's desktop is delivered through a remote connection, and demonstrates how an administrator can shift servers for IT simplification.
January 01, 2008 - This webcast details requirements around data privacy and application security and practical ways in which organizations can leverage the benefits of application security compliance across the enterprise.
April 01, 2008 - The U.S economy is slowing and, whether it turns into a deep recession or continues to be a mild downturn, the predictions of tougher times ahead have CIOs and company executives developing a wide range of contingency plans.
May 01, 2008 - The request for changes in postal rates proposed by the USPS® in the pending rate case look to align postal rates with the true cost of accurate, timely mail delivery. This white paper examines the seven most significant opportunities availabl…
January 01, 2008 - This document describes the seven steps by which a hosted fax service can be a key component of any organization's business continuity solution.
April 01, 2008 - LeftHand Networks has been instrumental in helping today's Exchange administrators achieve more peaceful and smooth-running operations in even the most demanding Exchange environments.
February 27, 2008 - This document discusses the solutions and best practices supported by SAP solutions to meet the needs in the higher education and research industry. It outlines the business issues this industry faces and recommended strategies for success.
May 01, 2008 - Integrating the elements of the Shared Services and process design to have a clear route map for migrating to the future operations is critical in understanding how benefit will be delivered.
May 01, 2008 - This guide sets out to propose a vision for how Shared Services might develop over the next 10-1 years and identify the key requirements of a commercial model for Shared Services.
July 01, 2008 - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
June 01, 2008 - This paper discusses the fundamental characteristics of the appliance model and describes its advantages over traditional software delivery, installation and management methods.
Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.
Capable of meeting even the most complex factory requirements, the Shop Activity module allows you to collect labor, scrap, quality, and status data with minimal Operator effort. Realtime updates available to a variety of ERP/MRP system.
Three applications combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category called Shop Floor Execution(SFX).It is a subset of “Collaborative Manufacturing Execution”.
Employees easily record attendance on devices like: entry-way terminals, bar-code scanners, desktop computers via web browser or other devices. All information is instantly validated and can be exported to your payroll service. This module also supports incentive based/piece-rate pay environments, as well as self-service and overtime management.
February 01, 2008 - Handling claims is a key business process, and a significant area of overhead for insurance organizations. Learn how to save significantly by automating claims processing.
May 01, 2008 - In this webcast learn strategies for closing this gap and creating structured records management policies, establishing which documents users need to save, for how long and where in the system, enterprise-wide.
April 01, 2008 - This webcast presents practical strategies for your company to meet PCI DSS compliance efficiently and affordably. Learn more about fulfilling the requirements for PCI standards and view this webcast.
May 01, 2008 - This self paced online seminar will focus on showing the benefit of combining Dell EqualLogic Auto-Replication and VMware's Site Recovery Manager to provide an affordable and automated Disaster Recovery Plan for Virtual Infrastructures.
June 01, 2008 - Hitachi storage technology brings together the data from diverse systems into a centralized pool that can be managed from a single common management console, also it gives you greater control over your entire storage environment.
ComCare is a web enabled search & retrieval system that makes it easy to access emergency support information and all pertinent information regarding community, state, or provincial resources for the public & private sector. Your constituents can search by keyword and additional criteria that put them in touch with the right provider.
February 01, 2008 - It’s essential for IT managers to keep batch production running smoothly in order to keep business running smoothly. This white paper describes strategies for simplifying, consolidating, and automating batch scheduling.
Telelogic DocExpress® is a software documentation tool that simplifies documentation management by enabling users to interactively collect, format, and publish project documentation and technical documentation from multiple Telelogic and popular third-party development tools.
March 01, 2008 - View this Webcast to learn more about iSCSI SANs, the benefits they deliver and how they can help you simplify your storage infrastructure.
MPLS is an established, world-class technology that distributes and connects customer networks. Service Providers use MPLS networks to connect disparate networks and route traffic through an IP base. However, there are different flavors of MPLS services, and configuring network elements with MPLS can be challenging.
February 12, 2008 - No business, regardless of size, has been immune to the growth of digital content. This white paper discusses how data storage has changed and the new technologies available to combat this increase in content.
IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.
April 01, 2008 - Building a comprehensive virtualized infra-structure begins with NetApp and their automated backup and recovery solutions provide best-in-class data protection
June 01, 2008 - This white paper, describes best practices for creating and managing a systematic and enforceable process for Oracle E-Business Suite Application Lifecycle Management.
February 01, 2008 - Protecting critical data against destruction and corruption is a must for enterprise survival. Download this white paper to learn how to streamline your entire data protection strategy without the additional costs for new backup software.
April 01, 2008 - This brief video details one company's solutions to simplify your communications and operations for global remote and branch office connectivity.
April 01, 2008 - This paper examines the major challenges faced by those of us responsible for the overall health and reliability of Citrix farms. It demonstrates how XTS’s Introspect delivers unprecedented insight for planning and managing Citrix XenApp applications.
July 01, 2008 - This white paper will offer approaches to streamlining efforts to keep IP networks up and running for critical DHCP and DNS services, then discuss the IPControl Sapphire appliances, which achieve the next level in protecting DHCP and DNS services.
February 01, 2008 - This podcast talks about the software layer of enterprise security, from the desktop to the datacenter, and how to protect it in an easier and more holistic way.
March 01, 2008 - This paper will examine the major concerns faced by remote offices and SMBs, and explain how the Dell AX4-5 can offer an easy to use, scalable, and affordable storage solution.
February 01, 2008 - As an IT leader, you must drive down costs while handling ever-increasing data sources, user demand, and data volumes. Part of this challenge is different point solutions for different reports – one for invoices, a separate one for paychecks, yet another for operational reports.
February 01, 2008 - EpiForce operationalizes cross-platform server isolation at the network later, making it transparent to infrastructure, applications and users and significantly reducing the cost and deployment time of a PCI compliance solution.
May 01, 2008 - This white paper details how implementing an IP VPN solution within your enterprise can ensure that you are holding up your high level standard of service as well as keeping it secure, while also being able to increase your offerings.
May 01, 2008 - This white paper details how implementing an IP VPN solution within your enterprise can ensure that you are holding up your high level of service standard as well as keeping it secure, while increasing your offerings.
May 16, 2008 - As energy costs rise, so does the demand to reduce data center costs. In this white paper, you'll learn about IBM® Project Big Green's five-step approach to increasing your data center's energy efficiency.
SiteScope continuously monitors the performance of a company's business critical distributed systems—including networks, operating systems, Web sites and applications —and sends alerts when problems are detected.
February 14, 2008 - Data deduplication combats the problem of storing repetitious data by keeping older backup data on disk, ready to restore at a moment's notice. This white paper outlines 6 steps to follow to help you improve costs and management with data dedup...
February 01, 2008 - Companies should align their business needs with information technology (IT) such as networks, computers, software, and communications because alignment makes a business safer, more economical, and easier to keep on course.
February 01, 2008 - NBA systems provide you with six ways to improve performance and availability by offering distinct capabilities that enable you to proactively assure service levels, resolve problems faster, and manage your WAN more effectively.
February 01, 2008 - Network Behavior Analysis (NBA) systems provide a new way of looking at the ITinfrastructure by analyzing network traffic to provide valuable information about theinteractions of and dependencies between users, applications, and systems.
June 01, 2008 - Relationship is more important for a small-to-medium manufacturers than a large one, because small-to-medium manufacturers tend to have few IT resources, and therefore rely more on the software supplier.
April 01, 2008 - View this expert Videocast for insights from Preston and discover how to make the most practical backup choice for your storage environment.
February 01, 2008 - With a deep penetration in the algorithmic trading and capital markets, Progress® Software needed to be able to provide traders with a way to create custom views of market data and their trading position.
February 01, 2008 - With its competitors fine-tuning their offerings, RSG set out to look for a solution that could differentiate itself from the competition and provide the level of information that their clients needed to hone their risk management strategy.
February 01, 2008 - SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems.
February 01, 2008 - Marcia Turner, author of The Unofficial Guide to Marketing Your Small Business, talks about how to best utilize the tools available on-line to make your small business seem a whole lot bigger.
April 01, 2008 - This podcast provides a preview of the causes of planned and unplanned downtime and it will discuss in detail the options of high availability and disaster recovery.
February 01, 2008 - Best-in-Class companies take a holistic approach to implementing their Performance Management initiatives by defining metrics that encompass key performance areas within their organizations. Find out how key performance indicators are utilized ...
May 01, 2008 - Smart metering is increasingly being seen as a tool through which regulators and network operators will be able to shape electricity demand patterns in the future.
February 14, 2008 - This animated tutorial explains how IBM's Smart SOA approach provides basic to advanced guidance for pursuing SOA projects allowing you to match your company's efforts to your objectives.
June 01, 2008 - As a business-driven IT architectural approach, SOA supports integrating the business as linked, repeatable business tasks, or services.
June 01, 2008 - This animated tutorial explains how IBM's Smart SOA approach provides basic to advanced guidance for pursuing SOA projects allowing you to match your company's efforts to your objectives.
June 01, 2008 - With this widget running on your machine, you will receive up to the minute updates around customer case studies, presentations, analyst reports, SOA whitepapers, SOA newsletters, events, and more in one convenient location.
February 14, 2008 - This white paper outlines IBM's approach to SOA, garnered from best practices and lessons learned from experiences with clients to help extend the value of SOA deployments in a set of guiding principles.
June 01, 2008 - This white paper discusses SOA deployment best practices and lessons learned. Learn how to use SOA technology to better support agile business innovation and optimization.
March 01, 2008 - This white paper highlights a set of guidelines essential for implementing an SOA to achieve the desired level of agility and business IT alignment within an organization.
May 01, 2008 - This paper considers the solution offered by IBM, first with respect to the Information Server technology, and then with its appliance offering, the Information Server Blade.
June 01, 2008 - File Transfer Protocol is a ubiquitous method used for transferring information, primarily because of its free availability with most file servers and operating systems today.
May 01, 2008 - This document presents best practices in composing SOA-enabled business processes and a case study of how to create a configurable business architecture.
April 01, 2008 - This webcast with SearchSOA.com site expert Srinath Nagabhirava will investigate the role of business process management inside an SOA and suggest methods for architecture-friendly BPM.
