Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies.Welcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems
by CA Technologies.

> View this now

Published on: September 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 15 pages
Price: FREE

Overview:
In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. The following principles are described in detail in this paper:

▪ Make it easy for your customers
▪ Be secure
▪ The internet isn’t perfect; deal with it
▪ Set customer expectations
▪ Be prepared for hard questions
▪ Measure effectiveness
▪ Create a dedicated team
▪ Back it up with remote access
▪ Keep good records
▪ Pick the right technology partner

> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts