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Published on: September 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 15 pages
Price: FREE

Overview:
In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. The following principles are described in detail in this paper:

▪ Make it easy for your customers
▪ Be secure
▪ The internet isn’t perfect; deal with it
▪ Set customer expectations
▪ Be prepared for hard questions
▪ Measure effectiveness
▪ Create a dedicated team
▪ Back it up with remote access
▪ Keep good records
▪ Pick the right technology partner