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Research Abstract
CA Wily Customer Experience Manager
by CA Technologies.

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Published on: August 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Price: FREE

Overview:
As organizations transition to web-based applications, an increased number of transactions are processed online, limiting managers' ability to effectively understand the user experience. With such reduced visibility, managers are unable to efficiently identify, prioritize and solve application and transaction performance challenges.


This white paper details how to attain real-time visibility into customer transactions, highlighting how to quickly identify, prioritize and resolve defective transactions or infrastructure problems. Discover how to allow business and IT managers to understand and respond to the online experience of each end-user. Learn how to enable IT to work collaboratively with business stakeholders and provide immediate and meaningful insight into the nature, severity and business impact application performance has on end-users and the organization.

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