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Published on: August 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 12 pages
Price: FREE

Overview:
This guide focuses on an innovative approach to case management in public sector--collaborative case management (CCM). CCM enable governments at all levels--central or federal, state and local--to realize e-government's potential to cost effectively deliver more responsive, accessible, accountable and transparent citizen services. It help ministries, agencies, and departments simplify legacy IT infrastructure as they seek improved performance and compliance with initiatives such as the U.S Federal Enterprise Architecture guidelines.