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Published on: August 2008
Type of content: ASSESSMENT TOOL
Format: Adobe Acrobat (.pdf)
Price: FREE

Overview:
This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.

• Quality of Service (QoS): QoS is a key ingredient to positive experiences with your customers and to maintaining your service level agreements (SLAs). This section of the survey covers critical areas to ensure delivery of optimum service levels through improved network capacity management, optimized resource utilization, and predictive capacity planning.


• Service Disruptions: This section helps you to identify how proactive your management is and ability to leverage historical data to ensure service availability.


• Reducing Expenditure: This section raises question regarding productivity, relevant capacity planning and ultimately how solutions help with reducing expenditure.