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by Verint Systems (Witness Actionable Solutions)
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Published on: April 2008
Type of content: CASE STUDY
Format:
Adobe Acrobat (.pdf)
Length: 2 pages
Price: FREE
Overview:
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. Additionally, the ULTRA solutions have helped the organization achieve significant improvements in operational effectiveness.
• Reduced insurance payouts by $100,000 per year because it is now easier to investigate and substantiate claims
• Experienced a 400% efficiency gain in agent evaluations, today performing twice as many evaluations in half the time
• Reduced the number of billing inquiry calls by identifying the reasons for high call volumes
• Increased agent proficiency and promoted greater satisfaction among customers and staff
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