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Published on: February 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 29 pages
Price: FREE

Overview:
Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, value-added resellers (VARs), and even other OEMs that offer multi-vendor services.

Based upon the findings from this study, the following are suggestions for both OEMs and ISOs to maximize the potential value from service network optimization.

Tips for OEMs:

1. Determine the optimal in-sourcing/outsourcing
mix
2. Select the right partners for the right tasks
3. Provide adequate resources to service network
partners
4. Don’t lose sight of the end-customer
5. Maintain channel mix and quality over time

Tips for ISOs/Service Providers:

1. Earn your spot in the service chain
2. Re-evaluate your technology profile
3. Consider partnerships with other ISOs to
expand reach
4. Understand OEMs’ goals and expectations up
front
5. Keep your spot in the service chain