Parature's Online Customer Service Software & Solutions An ASP by Parature Inc. Summary: Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  View Detailed Solution Report KnowledgeStorm's detailed solution reports contain important information including: distinguishing features, operating systems, partners, pricing information, target business size, supported databases, supported networks, supported programming languages and more. Parature's Online Customer Service Software & Solutions has been classified in the following categories: Problem Ticket Management On-line Customer Support Customer Relationship Management (CRM) Customer Databases Help Desk and Call Management Customer Service (General)

More Solutions Offered by Parature Inc. On-Demand Support Software by  Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.   View On-Demand Support Software Detailed Solution Report View On-Demand Support Software Summary Research Offered by Parature Inc. 10 Reasons to Get Your Support Software as a Service by  Parature Inc., May 2008 - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.   View 10 Reasons to Get Your Support Software as a Service abstract BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature by  Parature Inc., February 2008 - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency   View BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature abstract FAU’s Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature by  Parature Inc., February 2008 - Using Parature's support solutions students, faculty and staff are resolving 97% of support issues per month on their own without having to contact FAU's technical support team.   View FAU’s Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature abstract Providing Personalized Support for Multiple User Groups by  Parature Inc., February 2008 - By implementing a system like Parature, Micronas has taken their support up a notch.   View Providing Personalized Support for Multiple User Groups abstract The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by  Parature Inc., February 2008 - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.   View The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them abstract To Get Promoted in Customer Support, Do These Five Things by  Parature Inc., March 2008 - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.   View To Get Promoted in Customer Support, Do These Five Things abstract Using Strategic Surveys to Accelerate the Customer Feedback Process by  Parature Inc., February 2008 - The Weather Channel's use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive, as well as on how the information is managed and used.   View Using Strategic Surveys to Accelerate the Customer Feedback Process abstract Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by  Parature Inc., February 2008 - Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature.   View Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them abstract