> View this now

Published on: February 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 4 pages
Price: FREE

Overview:
All too often an IT manager will focus only on system uptime or bandwidth utilization while a business manager may seek to achieve top-notch customer service to increase the bottom line and grow the organization. Without alignment of performance metrics, a business will trip over IT as an impediment rather than a competitive advantage. Aberdeen's August 2007 benchmark report ITSM: IT Transforms itself into a Service, presents Information Technology Service Management as a powerful remedy for contrasting objectives between the business and IT sides of an organization.

Investigating the tangible business results to be achieved via ITSM, this Aberdeen brief highlights Oracle's Upgrade Management Service as a solution suite enabling end-user organizations to unify business and IT with the shared goal of delivering value to the customer.