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Published on: February 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 14 pages
Price: FREE

Overview:
While increasing infrastructure complexity makes effective management ever harder to achieve, IT managers are faced with increasing demands to support profitability goals by meeting an aggressive set of cost and performance metrics. These new metrics-increased system availability and performance, faster mean-time-to-repair problems, rapid launch of new services, and consistent service-level agreement (SLA) compliance-create difficult scalability challenges for management solutions that must accurately diagnose and resolve service-affecting problems in real time. This paper provides an overview of the architecture, design principles, and implementation choices that make EMC Smarts the industry's most scalable service assurance platform.