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Published on: January 30, 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 24 pages
Price: FREE

Overview:
The migration of voice communications to IP technology is fundamentally changing enterprise customers’ options for effective solutions by offering:
- New alternatives to proprietary systems and dedicated voice services
- Great improvements in productivity and business operations through new IP-based capabilities and the ease with which they can be integrated with business processes and formerly separate data networks and systems.

Business leaders across companies of all sizes are basing their business communications strategies and considering the functional and financial impacts of alternative architectures such as Hosted IP PBX service versus the traditional purchase of a premises-based IP PBX.

While both solutions offer similar sets of features and applications, there are many other issues such as management, support, robustness, continuity, flexibility and lifecycles in addition to total cost of ownership that buyers must carefully include in their decision process. Simply comparing the cost of purchasing equipment vs. a monthly charge per seat can be very misleading. The following is a discussion of those issues and examples of the financials involved for several scenarios.