RealDialog - Knowledge Management, Web Self-Service and Search Solution An ASP and application by Astute Solutions Summary: RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  View Detailed Solution Report KnowledgeStorm's detailed solution reports contain important information including: distinguishing features, operating systems, partners, pricing information, target business size, supported databases, supported networks, supported programming languages and more. RealDialog - Knowledge Management, Web Self-Service and Search Solution has been classified in the following categories: On-line Customer Support Web Content Management and Publishing e-Self Help Search Engines Knowledge Base Management Web Site Search Agents

More Solutions Offered by Astute Solutions ePowerCenter - Customer Relationship Management and Interaction Solution by  Astute Solutions ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.   View ePowerCenter - Customer Relationship Management and Interaction Solution Detailed Solution Report View ePowerCenter - Customer Relationship Management and Interaction Solution Summary Research Offered by Astute Solutions Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by  Astute Solutions, November 2006 - This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.   View Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics abstract Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by  Astute Solutions, July 2007 - The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.   View Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? abstract The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by  Astute Solutions, April 2007 - Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.   View The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions abstract