by Global Knowledge Network, Inc.
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Published on: December 2004
Type of content: WHITE PAPER
Adobe Acrobat (.pdf)
Length: 13 pages
Voice over Internet Protocol (VoIP) is a process of digitizing and sending voice telephone signals
over the Internet or other data network. Enterprises of all sizes can benefit from this technology, but they must do some research to decide if VoIP is right for them. Which vendor should I call? Would I rather deploy and manage my telecommunications in-house, or does it make sense to outsource to a hosted services provider? How much will this cost, and how much money can I save in the long run?
The first thing most people realize about VoIP technology is that it can save their business money by reducing or eliminating the toll charges for long-distance and even local calling. However VoIP is more than a plan to lower a company's phone bill. There are also so-called "soft" benefits enabled by VoIP, such as increased worker productivity, the ability to collaborate among multiple branch offices, and lower operational expenditures as a result of simplified
According to the Probe Group, the market for enterprise VoIP will grow to $7.1 billion in 2008.
This presents a tremendous opportunity for numerous vendors to supply products and services
to this market. This paper serves as an introduction to VoIP (its benefits and potential pitfalls) and provides insight into the various options available to enterprise decision-makers who face the task of selecting a VoIP-based phone system.
VoIP is the future of enterprise telecommunications. If you arm yourself with the right questions and a thorough understanding of your needs, your migration to VoIP should be a positive experience.
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