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Research Abstract
ITIL: What It Is and Why You Should Care
by Global Knowledge Network, Inc.

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Published on: September 2005
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf) (121 kb)
Length: 8 pages
Price: FREE

Overview:
Information Technology Infrastructure Library (ITIL) has been around for 20 years, but interest within the United States has only increased in the last five years. ITIL is becoming the next big thing in Information Technology. It is the new industry buzz-word, the new certification, the new conference, and the new idea that the IT world feels it needs. If you work in the IT industry, and you work for a medium-to-large organization or plan to in your future, then you should think about adding one or more ITIL certifications to your resume- because ITIL will be in your future.

For those of you who are about to begin the ITIL implementation journey, remember to think and talk about the long term, because this journey is measured in years not in months. ITIL is a new approach to continuous improvement. Part of ITIL is the constant improvement of each of the 10 ITIL processes and the inter-process communication. This constant improvement has as its goal to provide IT services in a more cost-effective manner and to better match those services to the present and future needs of the business.

ITIL is a framework of how to manage IT like a business for the business. As such, the ITIL framework does not describe in absolute terms how any of the ITIL processes should be implemented. Those details are left up to the implementer. The goals and key performance indicators for each of the processes is well defined, so that there is a clearly defined road map to measure your success.

This paper will describe the origin of ITIL, who controls the ITIL contents, who are the biggest users of ITIL, and why you should care about it. Throughout this paper, it will be important for you to remember that ITIL describes a framework of processes for the management of IT. Because it is a framework, ITIL does not describe in great detail how any particular process should be implemented.

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