Cancel Out the Noise! Three Capabilities Every Speech and Text Analytics Solution Should Offer by GenesysWelcome, Guest      sign in | register | help


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Research Abstract
Cancel Out the Noise! Three Capabilities Every Speech and Text Analytics Solution Should Offer
by Genesys

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Published on: March 13, 2014
Type of content: EGUIDE
Format: Unknown
Length: 14 pages
Price: FREE

Overview:

Commonly used speech-to-text technology accurately transcribes only around 60% of spoken words. The rest is “noise”. So much noise causes categorization to be unreliable at best. Furthermore, many vendors are only capable of transcribing 25% of interactions, which greatly cripples search and discovery capabilities!


Download this eBook for a comprehensive view of what every speech and text analytics solution should provide, including the unmatched ability to:



  1. Filter through all conversations

  2. Discover emerging trends

  3. Categorize all interactions

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