A government agency faces double trouble with relocation using a USP by Hewlett-Packard CompanyWelcome, Guest      sign in | register | help


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Research Abstract
A government agency faces double trouble with relocation using a USP
by Hewlett-Packard Company

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Published on: January 31, 2014
Type of content: CASE STUDY
Format: Unknown
Length: 2 pages
Price: FREE

Overview:

HP discovered that one organization’s system had several hardware faults, but instead of paying HP to fix the system, they decided to have the Unauthorized Support Provider try to do it. After spending several days solving the problems, they believed it was ready for HP to recertify. However, one of the certification tests failed, and the Unauthorized Service Provider was unable to fix the issue.


Read through this concise case study to find out how HP fixed their system. 

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