A Mobile Customer Service Strategy: Research Report and Best Practices Guide by AspectWelcome, Guest      sign in | register | help


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Research Abstract
A Mobile Customer Service Strategy: Research Report and Best Practices Guide
by Aspect

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Published on: December 31, 2013
Type of content: WHITE PAPER
Format: Unknown
Length: 20 pages
Price: FREE

Overview:

Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. Many companies are still living in the past and don't know how to take the next step into a more mobile-focused environment.


In this report, get the info you need to create and implement a successful mobile customer service strategy. Topics covered include:



  • 4 key steps to getting started with mobile customer support

  • Challenges of mobile for the contact center

  • 6 key best practices of mobile support

  • And more

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