10 Metrics Every IT Solutions Provider Should Be Tracking by Autotask CorporationWelcome, Guest      sign in | register | help


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Research Abstract
10 Metrics Every IT Solutions Provider Should Be Tracking
by Autotask Corporation

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Published on: January 22, 2014
Type of content: WHITE PAPER
Format: Unknown
Length: 2 pages
Price: FREE

Overview:

The ability to receive and analyze data for businesses is to increase reliability and performance. IT departments should be tracking a wide set of data in order to improve efficiency and overall performance and profitability.


This guide explores 10 key metrics that IT solutions providers should be tracking. Read now for more information on these metrics, including:



  • First response and resolution performance

  • Billable vs. non-billable time

  • Client satisfaction

  • And more

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