by Oracle Corporation
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Published on: December 26, 2013
Type of content: WHITE PAPER
Length: 10 pages
Ensuring that customers are connected quickly and efficiently on a number of different channels is a must today – especially since customers now expect superior service and support at all times.
A strategically implemented knowledge management initiative for both the contact center and web self-service channels offers a powerful answer to this growing need to do more with less.
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.