Call Center Analytics: The Bottom Line by GenesysWelcome, Guest      sign in | register | help


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Research Abstract
Call Center Analytics: The Bottom Line
by Genesys

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Published on: November 11, 2013
Type of content: EGUIDE
Format: Unknown
Length: 12 pages
Price: FREE

Overview:

A wide range of analytics offerings are now available for the contact center – but which analytics tools and approaches lead the way for contact center success?


In this e-guide from SearchCRM.com, our experts home in on customer experience analytics and offer insight to help you move your project forward. Topics covered in this e-guide include:



  • Customer experience analytics fact vs. fiction

  • Key benefits of the right call center analytics strategy

  • Speech analytics, predictive analytics, and other tools

  • And more

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