Call Center Analytics: The Bottom Line by GenesysWelcome, Guest      sign in | register | help

   Search for:        Advanced Search
Research Abstract
Call Center Analytics: The Bottom Line
by Genesys

> View this now

Published on: November 11, 2013
Type of content: EGUIDE
Format: Unknown
Length: 12 pages
Price: FREE


A wide range of analytics offerings are now available for the contact center – but which analytics tools and approaches lead the way for contact center success?

In this e-guide from, our experts home in on customer experience analytics and offer insight to help you move your project forward. Topics covered in this e-guide include:

  • Customer experience analytics fact vs. fiction

  • Key benefits of the right call center analytics strategy

  • Speech analytics, predictive analytics, and other tools

  • And more

> View Company Report
> View all content by this company
> Return to Search Results

  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints

  TechTarget - The IT Media ROI Experts