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Research Abstract
Keep Users Happy by Integrating IT Operations and IT Support
by BMC Software, Inc.

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Published on: October 09, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 4 pages
Price: FREE

Overview:


There has always been a split between IT service support and delivery staff and the infrastructure and operations staff.


Support teams often don’t understand the pressure on the operations staff to perform quick fixes while the operations team doesn’t see the planning that goes into IT service management.


Download this informative white paper to see how to close gap and the benefits it can bring to your company, including improving end user satisfaction.


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