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Published on: May 31, 2013
Type of content: CASE STUDY
Length: 2 pages
In today's fast-paced, customer-centric marketplace, consumers are demanding the latest and best when it comes to service. That means they want efficient, personalized experiences every time they interact with a contact center - regardless of channel. Is your call center up to the challenge?
This brief case study explores how OnBrand 24, a leading US provider of call center outsourcing services, was struggling to keep up with client needs. They either lacked the services clients were requesting, or their existing systems weren't effective.
Read on to find out how OnBrand 24 implemented a new cloud-based contact center system in order to provide their customers with the tools they needed for success.