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Published on: September 06, 2013
Type of content: WHITE PAPER
Length: 17 pages
The inability to find solutions to unrelenting issues is causing the continued struggle for telecom and IT departments, and there is a growing backlog of work tickets for simple moves, ads and changes (MACs). Unfortunately, this struggle continues to prevent businesses from leveraging their help desk as a powerful means to reduce operational costs.
This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies telecom MACs for help desk agents to understand and execute.