Vendor Evaluation: Contact Center Infrastructure by GenesysWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
Vendor Evaluation: Contact Center Infrastructure
by Genesys

> View this now

Published on: June 18, 2013
Type of content: WHITE PAPER
Format: Unknown
Length: 15 pages
Price: FREE

Overview:

Contact centers are increasingly becoming hubs of innovation and business value, and not just cost centers. A truly effective contact center is made up of a wide variety of functions, applications, and processes - including inbound and outbound calling, social media analytics, integration tools, mobile CRM tools, and many more.


If that seems overwhelming, it's because it's obviously a lot to consider. With so many vendor options available on the market, how can you be sure you're choosing the right tools for your contact center infrastructure?


Check out this comprehensive Gartner Magic Quadrant report to explore the current state of the contact center technology offerings. Compare top vendors including SAP, Cisco, and Genesys in areas such as:



  • Product capabilities

  • Responsiveness and flexibility

  • Integration capacity

  • And more

> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts