OnBrand24 Success Story: Growth Through Transparency by Five9Welcome, Guest      sign in | register | help


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Research Abstract
OnBrand24 Success Story: Growth Through Transparency
by Five9

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Published on: May 31, 2013
Type of content: CASE STUDY
Format: Unknown
Length: 2 pages
Price: FREE

Overview:

OnBrand24, a leading US provider of call center outsourcing services, was beginning to feel the weight of an outdated, premise-based phone system. It didn't have the latest contact center features OnBrand's customers were requesting, and the features it did have were less than stellar.


In order to please their clients' growing demands, OnBrand24 needed to make a change.


In this brief case study, learn how OnBrand24 implemented a new, cloud-based contact center system that supported inbound and outbound calls. Read on to learn the benefits OnBrand experienced from this technology, including:



  • Greater transparency into call results

  • Easy integration with other client CRM software

  • More effective call prioritization

  • And more!

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