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Published on: May 31, 2013
Type of content: CASE STUDY
Length: 2 pages
OnBrand24, a leading US provider of call center outsourcing services, was beginning to feel the weight of an outdated, premise-based phone system. It didn't have the latest contact center features OnBrand's customers were requesting, and the features it did have were less than stellar.
In order to please their clients' growing demands, OnBrand24 needed to make a change.
In this brief case study, learn how OnBrand24 implemented a new, cloud-based contact center system that supported inbound and outbound calls. Read on to learn the benefits OnBrand experienced from this technology, including:
- Greater transparency into call results
- Easy integration with other client CRM software
- More effective call prioritization
- And more!