Call Center Tips to Optimize Agent Performance by Calabrio, Inc.Welcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
Call Center Tips to Optimize Agent Performance
by Calabrio, Inc.

> View this now

Published on: July 19, 2013
Type of content: EGUIDE
Format: Unknown
Length: 13 pages
Price: FREE

Overview:

Investing in front-line customer service agents will help them provide a superior customer experience, according to experts in the field. While there is no single set of guidelines that will work for all businesses, industry pundits agree that providing a good tool set, offering education and training and giving agents leeway to use their own judgment will empower them to meet customer experience management (CEM) demands.


This E-Guide examines how Workforce management tools and other CEM technologies can help agents prioritize and meet performance standards.

> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts