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Research Abstract
Align Your Customer Service Processes and Goals
by Calabrio, Inc.

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Published on: March 29, 2013
Type of content: WHITE PAPER
Format: Unknown
Length: 6 pages
Price: FREE


Customer service metrics are a key indicator of overall business success, and many companies have call recording, quality management, and analytics tools to measure and provide visibility into customer interaction.

However, if you're operating these technologies as separate sets of data, you're not seeing the full picture.

Check out this helpful resource to learn how you can find a streamlined way to measure, take action, and provide visibility into your customer relationship management (CRM) efforts. Read on to explore topics such as:

  • Contact center challenges

  • Requirements of modern customer service teams

  • What to look for in a CRM software

  • And more

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