Case Study: Speech Analytics Improves Compliance by Calabrio, Inc.Welcome, Guest      sign in | register | help

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Research Abstract
Case Study: Speech Analytics Improves Compliance
by Calabrio, Inc.

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Published on: December 31, 2012
Type of content: CASE STUDY
Format: Unknown
Length: 1 page
Price: FREE


Compliance isn't only an issue for finances - it's a huge concern for customer contact centers. Making unreasonable promises or giving out the wrong information can cause a world of trouble when it comes to compliance and regulations.

In this case study, discover how a Midwestern university leveraged a speech analytics tool to record, categorize, and analyze all calls in order to quickly and accurately target non-compliant calls. Discover how their chosen strategy enables the university to:

  • Increase call analysis volume from 640 to 2,000 per week

  • Sort calls by pre-defined phrases

  • Save time by targeting their call analysis

  • And more!

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