by Calabrio, Inc.
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Published on: December 31, 2012
Type of content: CASE STUDY
Length: 1 page
Compliance isn't only an issue for finances - it's a huge concern for customer contact centers. Making unreasonable promises or giving out the wrong information can cause a world of trouble when it comes to compliance and regulations.
In this case study, discover how a Midwestern university leveraged a speech analytics tool to record, categorize, and analyze all calls in order to quickly and accurately target non-compliant calls. Discover how their chosen strategy enables the university to:
- Increase call analysis volume from 640 to 2,000 per week
- Sort calls by pre-defined phrases
- Save time by targeting their call analysis
- And more!
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