Bendigo Bank delivers a higher quality customer experience with HP by Hewlett-Packard CompanyWelcome, Guest      sign in | register | help


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Research Abstract
Bendigo Bank delivers a higher quality customer experience with HP
by Hewlett-Packard Company

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Published on: June 30, 2011
Type of content: CASE STUDY
Format: Unknown
Length: 4 pages
Price: FREE

Overview:

Bendigo Bank is known for its quality, personal customer service - so when they realised their existing systems were account-centric and not customer-focused, Bendigo knew they had to better align technology with their business strategy.

In this case study, discover how Bendigo successfully implemented a new CRM platform with less risk and lower total cost of ownership (TCO) by leveraging quality management and testing tools to ensure consistent performance.

Read on to learn how Bendigo was able achieve easy, transparent end-to-end management of their CRM platform deployment, and how they currently experience benefits such as:



  • Cut issue resolution time from months to days

  • 360-degree visibility into application quality

  • Fine-tuned testing efforts based on high risks

  • And more!


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