Making the Back Office Pay by AspectWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
Making the Back Office Pay
by Aspect

> View this now

Published on: March 31, 2013
Type of content: WHITE PAPER
Format: Unknown
Length: 3 pages
Price: FREE

Overview:

42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. If the contact center is performing well but the back office is slow to respond, response times increase, costs go up, and customer service suffers.


Savvy businesses are realizing that for true customer relationship management (CRM) success, back-office employees should be properly aligned with customer service requests.


In this helpful resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries. Discover 10 essentials for optimizing back-office productivity, and best practices for implementing a performance management strategy by reading now!

> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts