Samsung SDS improve steam satisfaction levels by 25 percent by IBMWelcome, Guest      sign in | register | help

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Research Abstract
Samsung SDS improve steam satisfaction levels by 25 percent
by IBM

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Published on: December 31, 2012
Type of content: CASE STUDY
Format: Unknown
Length: 4 pages
Price: FREE


As it expanded in the global marketplace, Samsung SDS, one of the largest IT service providers in Korea, was facing many challenges.  Increasing product complexity was causing longer delivery times and missed deadlines - they knew that in order to keep up with the competition, they needed to improve agility, visibility, and communication.

Check out this case study to learn how Samsung SDS implemented a collaborative application lifecycle management (ALM) software to quickly meet customer requirements and improve productivity and predictability.  Read on to discover the benefits Samsung is enjoying from this software, including 25% increase in team satisfaction with agile methods, zero delays in on-time delivery, and many more.

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