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Published on: December 31, 2012
Type of content: CASE STUDY
Length: 4 pages
The call center at Navy Federal Credit Union, the largest credit union in the world, was not fully equipped to deal with increasing customer demands in their call center. Following customer requests for access to more pertinent financial information, Navy Federal knew it had to give its call center employees easier a unified view into customer, product, and service data to better fit their customers’ needs.
Check out this brief case study to lean how Navy Federal implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.