Get the Right Information to the Right Person at the Right Time by KANAWelcome, Guest      sign in | register | help

   Search for:        Advanced Search
Research Abstract
Get the Right Information to the Right Person at the Right Time

> View this now

Published on: December 31, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 9 pages
Price: FREE


Customer service has always been one of the major hallmarks of any successful, end-user-oriented enterprise, but as customer service best practices have changed with technology, many organizations have failed to keep up. In the era of automated mobile access, there is a consumer expectation that much customer service can be done through self-service -- channels that don't require waiting in line for the next available agent. But knowing when to inject human interactions -- more traditional customer service -- is a balancing act that many organizations have trouble mastering.

In this white paper, explore the changing face of customer service knowledge management (CSKM) and how query and knowledge management can make or break your organization. Read on for more information on mobile self-service, multi-channel service strategies, and CSKM best practices.

> View Company Report
> View all content by this company
> Return to Search Results

  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints

  TechTarget - The IT Media ROI Experts