by Progress DataDirect
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Published on: December 31, 2012
Type of content: WHITE PAPER
Length: 7 pages
We’re living in the age of impatience. The rise of ubiquitous bandwidth and everything on demand has conditioned the average user to expect nothing short of zero-latency responsiveness. Customers expect SaaS applications to perform at the speed of business.
And in the SaaS business, when performance declines:
- Support costs increase- as technical support is overburdened
- SLAs are missed- leading to brand damage and, in some cases, penalties
- Operating costs increase- as providers add more infrastructure to compensate
- And customer loyalty and renewals decline- as the application fails to deliver for users
This resource outlines how to avoid user frustration by increasing performance and increase performance, particularly for data-intensive SaaS applications, by selecting the right database driver.
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