Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard CompanyWelcome, Guest      sign in | register | help


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Research Abstract
Case Study: la Caixa - Bank takes customer and employee support to the next level
by Hewlett-Packard Company

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Published on: September 30, 2009
Type of content: CASE STUDY
Format: Unknown
Length: 2 pages
Price: FREE

Overview:

La Caixa, one of Spain's leading savings and investment banks, wanted to expand into international markets, but reaching and retaining new customers meant amping up its customer service experience. La Caixa was looking to integrate new banking channels, highly responsive contact center service and business intelligence tools to better manage customer relationships.


Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  Learn about their new call center strategy, which integrates standardized processes and leading-edge voice, Web and Web mail functionality.

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