You've Got the Technology - Now What? by GenesysWelcome, Guest      sign in | register | help

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Research Abstract
You've Got the Technology - Now What?
by Genesys

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Published on: December 31, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 6 pages
Price: FREE


You can go from social engagement to customer care via social media. However, for many companies, the question isn’t why or when they should make the move toward social engagement, but how to get started on this path.

Learn from COMMfusion LLC & Jamison Consulting the strategies and guidelines to alleviate a deployment bottleneck and ensure your success.

  • Ownership – Who owns social media?

  • How do you handle the Public Nature of Social Interactions?

  • Creating Guidelines and Developing Policies and Procedures

Read You’ve Got the Technology—Now What?; Pre-Planning for Social Engagement by COMMfusion LLC & Jamison Consulting. The whitepaper discusses the boulders that can block your path to successful deployment of social media channels in your customer care strategy.

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