Video: Help your customers help themselves by Oracle Corporation UK LtdWelcome, Guest      sign in | register | help


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Research Abstract
Video: Help your customers help themselves
by Oracle Corporation UK Ltd

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Published on: March 04, 2013
Type of content: WEBCAST
Format: Unknown
Price: FREE

Overview:

Connecting customers with the information they need quickly is more important than ever. And organizations that are investing in self-service tools are achieving customer self-service success rates of 66%, as well as saving an average $22 million on unnecessary channel escalations.


Access this brief webcast to explore three key tips to transforming self-service in your organization:



  • Get to know your customers better by choosing the right knowledge management tool

  • Empower customers by leveraging social media and collaborative self-service tools

  • And adapt to changing behaviors and growing expectations by harnessing social monitoring, analytics and customer feedback.

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