by Information Builders
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Published on: February 26, 2013
Type of content: WHITE PAPER
Length: 13 pages
According to recent studies, customer service can have a significant impact on profitability. If customer service is good, profitability is impacted positively and the pitfalls of poor customer service go beyond financial shortcomings.
View this white paper to learn how you can optimize customer service in today’s multi-channel world. It explores customer-facing and mobile business intelligence (BI,) as well as predictive and sentiment analytics designed to enhance the quality of customer care by streamlining activities to improve productivity and support.