Case Study: Delta Global Services by IntermecWelcome, Guest      sign in | register | help

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Research Abstract
Case Study: Delta Global Services
by Intermec

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Published on: February 13, 2013
Type of content: WHITE PAPER
Format: Unknown
Length: 3 pages
Price: FREE


Seconds count for Delta Global Services (DGS), the industry leader in disability passenger handling and aviation services.

DGS is responsible for providing wheelchair assistance- and if a passenger isn’t pick up within minutes of the request the U.S. Department of Transportation (DOT) can issue a minimum fine of several thousand dollars per occurrence.

In order to avoid paying fines, DGS was seeking a way to improve their accuracy and customer service.

Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.

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