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Research Abstract
Achieve operations efficiency in a mobile world
by ClickSoftware

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Published on: February 07, 2013
Type of content: WHITE PAPER
Format: Unknown
Length: 11 pages
Price: FREE


Improving the efficiency and profitability of operations and customer service is vital to the success of any field service company. The mobile revolution has presented unique opportunities to achieve these goals, but has also created significant workforce management challenges.

Forward-thinking organizations are mitigating these challenges by implementing mobile workforce management systems that streamline the lifecycle of a service call and provides:

  • Real-time updates that integrate field workers, operations, and the customer

  • Detailed visibility into resource availability and location

  • Access to data to create valuable business reports

  • And much more.

Read on to learn how the right mobile workforce management system can benefit your business, customers, mobile workforce, and dispatchers.

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