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Published on: January 31, 2013
Type of content: WHITE PAPER
Length: 14 pages
Contact centers can’t live in the past, and agents today need to respond to several growing customer channels: social media, instant messages and live web chats. That’s a lot to handle!
This three-part handbook offers insight into how you can modernize your contact center capabilities and meet customer demands – including dreaded mobile and social computing requirements that have put many companies in the virtual hot seat lately.
Read on to learn about:
- Knowledge management systems, voice/predictive analysis software and other useful tools
- How mobile devices enable contact centers to respond quickly to customers
- And how to avoid common social media pitfalls
Sponsored By: Five9