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Published on: January 24, 2013
Type of content: WHITE PAPER
Length: 6 pages
Interactive voice recognition (IVR) systems have evolved. IVRs are no longer used only for handling calls during peak hours -- businesses are now utilizing them to conduct personalized transactions, improve call resolution, and ultimately enhance the customer experience.
These benefits come at a cost, however. Traditional, on-premise IVR systems are expensive to maintain and upgrade, offer limited expansion opportunities, and lack the scalability today’s companies need.
Instead of foregoing IVR technology completely, forward-thinking businesses are taking their IVR systems to the cloud and gaining all the benefits of IVR without incurring the challenges.
Read on to learn the advantages of deploying a cloud-based IVR system.