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Published on: January 23, 2013
Type of content: CASE STUDY
Format: Unknown
Length: 4 pages
Price: FREE

Overview:

Every business, regardless of size or industry, is looking for innovative ways to improve their customer service strategies. Consumers today hold the key to your future success, and meeting their high experience expectations will be a challenge.

Some businesses have turned to interactive voice recognition (IVR) technologies to enrich the customer experience, but many are finding legacy IVR tools to be too complex to work with and lacked a plan for future development.

Read this exclusive case study to find out how the publishing franchise Reader’s Digest mitigated these issues by implementing a cloud-based IVR technology that provided customers better self-service experiences and improved system flexibility.