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Published on: January 23, 2013
Type of content: WHITE PAPER
Length: 11 pages
Proactive customer contact (PCC) has the business world abuzz. With the ability to deliver proactive messages via social media, SMS, email and other communication channels, it comes as no surprise that PCC is something almost every organization wants to incorporate into their business strategy.
PCC tools not only enable companies to deliver highly personalized and relevant outbound communications to enhance the customer experience, but also significantly reduce operating costs while improving staff productivity.
Read on to learn more about the business value of PCC and how it can benefit your organization.