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Published on: January 22, 2013
Type of content: WHITE PAPER
Length: 12 pages
The clock is ticking on the time to acquire, replace or upgrade your contact center solution and the applications that support it. As the cloud-based contact center infrastructure continues to grow, many providers have flooded the market with competitive offers. How can you benefit from this opportunity?
Explore the information in this white paper to learn how you can include premise and cloud-based solutions in your contact center infrastructure selection process. Learn the key factors of executing the request for information (RFI) process and many other valuable facts. It also outlines how you can expand your businesses options as well as improve your negotiating leverage.