Meet Customers Where They Are: Incorporating Social Media Into Your Customer Service Strategy by Salesforce.comWelcome, Guest      sign in | register | help


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Research Abstract
Meet Customers Where They Are: Incorporating Social Media Into Your Customer Service Strategy
by Salesforce.com

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Published on: December 31, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 24 pages
Price: FREE

Overview:

As social media sites like Twitter and Facebook continue to become more mainstream, traditional customer service strategies are quickly becoming inadequate.


Today’s customers expect personalized interactions with your company, and failure to meet these demands could prove disastrous for your brand reputation.


Inside this resource, discover why social media is the future of customer service and uncover eight easy steps to transforming your customer service. Read on to get started creating your social customer service strategy today.

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