The Next-Generation Contact Center by AspectWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
The Next-Generation Contact Center
by Aspect

> View this now

Published on: October 31, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 20 pages
Price: FREE

Overview:

Your customers are a more powerful force in the buying process than ever before. Thanks to social media, positive -- and negative -- experiences can quickly be posted or tweeted for the masses to see, either boosting or slandering your brand reputation. 


In order to use these real-time communication channels to your advantage, your organization needs to provide excellent customer service. The key to an exceptional customer experience begins in the contact center.


Download this exclusive Forrester report to review their findings on contact center optimization and gain a four-step roadmap to providing a better customer experience.

> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts