Optimising the collection Process by AspectWelcome, Guest      sign in | register | help

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Research Abstract
Optimising the collection Process
by Aspect

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Published on: December 19, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 4 pages
Price: FREE


In today’s economy, the rise of consumer debt is putting increased demands on the collections process. When creditors initiate the collections process and contact customers to cure their accounts, contact center managers entrusted with the process must maximize their efficiency and effectiveness.

This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.

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