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Published on: December 19, 2012
Type of content: WHITE PAPER
Length: 4 pages
In today’s economy, the rise of consumer debt is putting increased demands on the collections process. When creditors initiate the collections process and contact customers to cure their accounts, contact center managers entrusted with the process must maximize their efficiency and effectiveness.
This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.